At Eric Emanuel Official Store, we are committed to providing a smooth and satisfying shopping experience. Please review our refund and exchange policy carefully before placing your order.
Order Cancellation & Modifications
- Orders can be canceled within 24 hours of placement. A restocking fee of $7.99 will apply.
- Order cancellations are not guaranteed, and we reserve the right to fulfil your order. To request a cancellation, please contact us at [email protected].
- Orders can be modified within 24 hours of placement.
Refund & Exchange Policy
We do not offer refunds unless your case falls under the following conditions:
1. Non-Delivery Claims
If you have not received your order, please email us at [email protected] with your order details for further assistance.
2. Damaged, Not as Described, or Defective Products (Exchange Only)
If your item arrives damaged, not as described, or defective, you must:
- Report the issue to [email protected] within 24 hours of delivery.
- Provide clear and valid photos or videos as proof of the defect.
- Return the item within 8 to 10 days from the delivery date.
- Exchanges will be provided for eligible cases. Refunds are not available for damaged. Not as described or defective products.
3. Refund Eligibility
- Refunds requests will only be considered if your order has not been delivered.
For any further inquiries, feel free to contact our customer support team.
📩 Contact Us: [email protected]